Privacy Policy

Offer of the Happy Llama Online Store

General Provisions 1.1. This public offer (hereinafter referred to as the "Offer") is an official proposal of the Happy Llama online store (hereinafter referred to as the "Seller") to conclude a contract for the sale of goods remotely under the terms set forth below, in accordance with the Civil Code of Georgia and the Law of Georgia "On Consumer Protection." 1.2. Placing an order on the Happy Llama website (https://happyllama.ge/) constitutes full and unconditional acceptance of the terms of this Offer by the Buyer.
Subject of the Offer 2.1. The Seller undertakes to transfer ownership of the goods selected by the Buyer, and the Buyer undertakes to pay for and accept the goods under the terms of this Offer. 2.2. All characteristics of the goods, their description, availability, and price are indicated on the online store's website.
Order Placement Procedure 3.1. The Buyer places an order through the website by selecting the product and filling in the necessary information. 3.2. The Seller confirms the order through the communication method specified by the Buyer, whether by email, phone call, or any other specified method. 3.3. The Seller reserves the right to cancel the order in case of the unavailability of the goods in stock or for other objective reasons without prior notification to the Buyer. In case of order cancellation, if the Buyer has already made a payment, the funds will be refunded within 5 business days. The Buyer may also place a new order considering product availability.
Payment and Delivery 4.1. Payment for goods is made by cashless settlement (bank cards, electronic payments) or in cash upon receipt. 4.2. Delivery conditions depend on the delivery region and are discussed when placing the order. 4.3. The Buyer is obliged to check the goods upon receipt and confirm their compliance with the order.
Return and Exchange of Goods 5.1. The Buyer has the right to return or exchange the goods in accordance with the Law of Georgia "On Consumer Protection." 5.2. Returns are possible if the product retains its commercial appearance, packaging, and all components. 5.3. Refunds are made within 10 business days after the Seller receives the returned goods.
Responsibilities of the Parties 6.1. The Seller is not responsible for any damage caused to the Buyer due to improper use of the purchased goods. 6.2. The Seller is not responsible for delivery delays caused by force majeure circumstances.
Privacy and Personal Data Protection 7.1. The Seller undertakes not to disclose the Buyer's personal information to third parties without their consent. 7.2. Personal data is used exclusively for order processing and service improvement in accordance with the Law of Georgia "On Personal Data." 7.3. The full privacy policy is available at [insert link].
Final Provisions 8.1. This Offer comes into force from the moment it is published on the website and remains valid until revoked by the Seller. 8.2. The Seller reserves the right to make changes to the terms of the Offer without prior notice. 8.3. All questions related to the execution of this Offer can be directed through the contact details provided on the website https://happyllama.ge/, as well as via email: happyllama.vet@gmail.com.

Privacy Policy

We, Happy Llama (hereinafter referred to as "We," "Website," or "happyllama.ge"), care about your privacy. This Policy describes what data we collect, how we use it, and how we protect it.

1. What Data Do We Collect?

Personal Data: Name, email, delivery address.
Technical Data: IP address, device, browser, visited pages.
Cookies: Used to improve website functionality.

We do not collect financial information.

2. How Do We Use the Data?

To process orders and deliveries.
To contact you regarding orders and customer service inquiries.
To improve website performance.
To send notifications (if you have agreed).

3. Data Sharing with Third Parties

We do not share your data, except in cases of:

Order deliveries via courier services.
Compliance with legal requirements.

4. Your Rights

You have the right to:

Know what data we store.
Update or delete your data.
Opt out of marketing emails.

5. Contact Information

If you have any questions, contact us at:

Email: happyllama.vet@gmail.com

This policy may be updated, and changes will be published on the website.

Administration of the Happy Llama Online Store